Hokis Studios
Support
Stuck in Keepwarden, found a bug or have an idea? We’re a small studio and read every message.
Email us
support@hokisstudios.com
To help us help you, please include:
- your device (for example “iPhone 15” or “Pixel 8”) and its system version (iOS, iPadOS or Android);
- what you did, what happened, and what you expected to happen;
- a screenshot or screen recording, if you can.
Common questions
Do I need an account or an internet connection?
No. There is no account or sign-in, and the game plays fully offline.
Where is my progress saved?
Only on your device, in the game’s own storage. We never receive it, and there is no cloud save. If you delete the game, your progress is deleted with it.
Will my progress move to a new phone or tablet?
Only through your device’s own backup. If you set up a new iPhone or iPad from an iCloud backup or by transferring from your old device, or a new Android device from your Google backup, the game’s saved data may come along. Progress can’t be moved between iPhone and Android.
How do I start over?
On the main menu, open Settings › Reset Progress, then tap it again to confirm. This erases your stars, gems, heroes, gear, castle, chests and cards, achievements and any saved run. Your music and sound volume are kept, and the graphics preset goes back to Auto.
To see the first-time tips again without losing anything, use Settings › Show tips again.
I deleted the game. Can you restore my progress?
Unfortunately we can’t: your progress was only ever on your device, so we have no copy. If your device was backed up before you deleted the game, restoring that backup may bring it back.
Can I buy gems? How do refunds work?
The current version has no purchases: gems, chests and everything else are earned by playing.
If a future version offers purchases, they will go through the App Store or Google Play, and refunds are handled by the store you paid. We never see your payment details, so we can’t issue refunds ourselves.
- App Store: request a refund at reportaproblem.apple.com.
- Google Play: follow Google’s steps in Request a refund on Google Play.
How do I delete my data?
The game doesn’t send us any data, so there is nothing for us to delete on our side. To remove what the game keeps on your device, use Settings › Reset Progress or uninstall the game. Backups of your device are managed in your iCloud or Google account settings.
If you have emailed us and want that conversation deleted, write to us and we’ll delete it. Details are in our privacy policy.
The game runs slowly or gets warm on my older phone.
Open Settings and choose the Performance graphics preset. It lowers shadows and effects for older phones. If it’s still slow, email us your device model.
Which devices will it run on?
We are planning for iPhone and iPad with iOS 15 or later, and Android phones and tablets with Android 8.0 or later (64-bit). The store pages will show the final requirements at launch.
When is it coming out?
The game is in testing now. We will announce the release date on the game’s page.
What age is it for?
The game is made for players aged 13 and older. It has cartoon fantasy combat and no chat with other players.